Refund policy

Eligibility

Refunds apply to paid training seats invoiced by Webstackautomation. Because this website does not process checkout, refunds are handled against the invoice or bank transfer you used to pay.

Timeframe

You may request a full refund up to fourteen (14) days after payment, provided the cohort has not started and you have not downloaded more than the orientation packet.

Full and partial refunds

Full refund: Cancellation at least ten (10) clear days before the first live session, or within the fourteen-day window above when materials access was minimal.

Partial refund (50%): Cancellation between nine and three clear days before the first live session, if a substitute participant from your organisation cannot take the seat.

Non-refundable items

On-site travel booked at your request, third-party venue fees itemised on an invoice, and custom facilitation already delivered are non-refundable. Seats transferred to another employee in your organisation are not refunds—they are substitutions at no extra charge when we are notified five days in advance.

Refund process

Email contact@webstackautomation.digital with your invoice number, programme name, and reason for the request. We confirm eligibility within five working days.

Processing time and method

Approved refunds are returned by the original payment method within fourteen working days of approval. Bank transfers may take additional clearing time depending on your bank.

Cancellation by Webstackautomation

If we cancel a cohort, you may move to a later date at no charge or receive a full refund of fees paid for that cohort.

Exceptions

We may offer goodwill adjustments for documented illness or bereavement that prevents attendance after the standard windows. Such exceptions are discretionary and documented in writing.

Contact for refund requests

27 Copthorne Way; Camerory; PH26 1QG; United Kingdom · 079 8304 6134 · contact@webstackautomation.digital